NHS Staff Friends and Family Test Survey


Realworld Consulting, NHS Staff Friends and Family Test Surveys

The Staff Friends and Family Test survey is a national temperature check that all NHS Trusts are required to complete in quarter 1,2 and 4 of each year. The survey is intended for Trust staff to provide feedback on how much they would recommend the level of care provided by the Trust and how much they would recommend the Trust as a good place to work. 

Unfortunately, in our experience the SFFT is usually a bit of a faff. Many Trusts use SurveyMonkey, but administering the survey and extracting the data is a bit cumbersome and it ends up having limited value beyond reporting the numbers.

We have our own survey platform, which means we can take away all of the hassle of building and administering each quarterly SFFT, we can provide you with the data you need to report on, and we can provide you with real-time access to all of your SFFT surveys through one secure, GDPR-compliant platform.

Employee Surveys

Deploying your NHS Staff Friends and Family Test Survey

We will do all of the survey setup for you. In addition to the mandatory SFFT survey questions we can of course add in any additional question that you would like.  

Our survey platform is fully GDPR compliant and optimised for all web-enabled devices such as smartphones and tablets as well as desktop computers meaning you can easily deploy the survey.  We can either issue survey invites via SMS.

All we need to run the survey each quarter is a download of your staff data (names, email addresses, staff group, directorate/division, department etc) which we upload into our system before issuing email invitations.

All you need to do is take care of your internal comms and we will do the rest. 

Reporting your NHS Staff Friends and Family Test survey results

We will provide you with the data you need at the end of each SFFT survey ready to submit via UNIFY2.  

Once your NHS Staff Friends and Family Test survey is live our reporting dashboard provides you with instantaneous, real-time access to your survey data. This enables you to access and query the data on an ongoing basis, including being able to compare responses across different parts of the organisation and compare results between different surveys. 

Preserve your historical SFFT survey data

Whether you are looking to switch from your existing survey provider or have previously used something such as SurveyMonkey, we can upload your historical data which will enable you to continue to compare future survey data with your old survey data.

Why not extend your SFFT survey into a regular pulse survey?

Since COVID-19 many Trusts have been running additional pulse surveys, but when the SFFT survey restarts there is the risk that you could be running too many surveys, which leads to survey fatigue and a drop off in response rates. For some of our NHS clients we have extended the SFFT survey to include additional pulse survey questions. As with all our surveys these additional questions can be tailored and it is a really powerful way to increase the value that the SFFT survey adds.