NHS Board Development 360 feedback questionnaire

Our NHS Board Development 360 feedback questionnaire will help you develop the capability of your Board members


Provide your Board Members with feedback on their leadership behaviour

How leaders behave has a huge impact on the employee experience and your organisation's culture. Everything they say and do, and how they say and do it, has an impact on everyone around them.

If you want to change your culture then changing how leaders behave is one of the best ways to do so.

NHS Board Members represent the most senior leaders within NHS organisations so how they behave in their role is critical.

As 360 degree feedback is the most cost-effective method to develop leaders (read more on that here) it makes sense to use 360 degree feedback as a developmental tool for NHS Board Members.

However, whilst there are lots of existing NHS Board Development resources and there is an NHS competency framework for Board Members, there isn't a 360 degree feedback tool specifically designed to provide Board Members with feedback on how they behave.

Until now....

What does the Board Development 360 measure?

We set out to explore all of the various leadership resources and competencies available in the NHS. It is fair to say that what we found was a little disjointed. The various programmes and frameworks include:

  • The People Promise
  • The Healthcare Leadership Model
  • The Leadership Way
  • The CQC Well-led framework
  • The Culture and leadership programme
  • The Leadership competency framework for Boards

Whilst there is some linkage across these programmes, there is no real alignment between them.

What's more, the leadership competency framework for Boards is quite generic and it combines functional competencies with some behavioural elements. However, the behavioural elements could be strengthened significantly in our view.

We built the Board Development 360 questionnaire around the existing competency framework for board members. We used the existing competencies, but created specific behavioural questions for each competency, drawing from the other NHS leadership frameworks, plus our own 360 competency library..

We also developed one version for Non-Exec Directors and one version for Exec Directors as their roles are subtly different.

How does the Board Development 360 questionnaire work?

The 360 feedback questionnaire is completed online. Each 'rater' completes an online questionnaire where they rate how often they see the feedback recipient displaying the specific behaviours in the framework.

All you need to give us are the names of each rater and their relationship to the feedback recipient (eg are they a colleague, direct report, stakeholder, etc).

We email each rater with a link to the questionnaire asking them to complete the questionnaire.

The data is captured in our highly secure, GDPR compliant employee survey platform.

What you get

We aggregate scores for each rater group and create a report for each 360 recipient.

The report provides feedback on:

  • 'Self' versus 'Other' scores. This is designed to highlight any differences ini how the feedback recipient views themself compared with how other people view them - great for identifying blind spots and hidden strengths.
  • overall scores for each of the 8 HR competencies, split by rater group.
  • individual question scores within each competency, split by rater group.
  • top 5 strengths.
  • top 5 development needs.
  • open comments.

Facilitating the feedback

In our experience where people say they have previously 'had a bad experience of 360' it is because of the way the feedback was handled.

As such, we strongly advise that you do not just provide the feedback report to each recipient without any form of facilitated feedback.

Professional feedback coaching

Feedback can be facilitated internally or by someone externally, but the most important thing is that the feedback facilitator is skilled in the art of giving feedback.

Our professional 360 feedback coaches will save you the time involved in delivering 360 feedback. Most importantly though, we will ensure that each 360 recipient receives high quality, constructive feedback that will enable them to begin making positive change as a result of the feedback.

What's the cost?

Our leadership 360 feedback questionnaire is just £125 per person. There is no limit on the number of raters.

For this you get:

  • Your 360 questionnaires will be sent out within two days of you sending us all of the rater information.
  • We will monitor 360 questionnaire completion and send out periodic reminders.
  • We will produce a 360 feedback report for each recipient.

If you would like us to facilitate the 360 feedback the cost for that is £250 per person.

For this you get:

  • A 90 minute feedback coaching session delivered via Teams.

I really enjoy working with Realworld. I always find them very responsive and they always have a proposed solution or way forward that works. A really great company to work with.

Nikki Hill, Deputy Chief People Officer – OD & Wellbeing, Kingston Hospital NHS Foundation Trust

realworld employee surveys

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