NHS Quarterly Pulse Survey
We provide a better, easier and cost-effective alternative to the NHS Quarterly Pulse Survey
We offer a better alternative solution to the NHS Quarterly Pulse Survey (NQPS) which is easier to administer, more user-friendly and more cost-effective. With our service we will administer your NQPS, provide you with the data you need to report and also give you real-time, continuous access to your survey data so you can easily explore the data.
All of which will help you spend less time doing survey admin and analysis and more time identifying how to improve the employee experience for your organisation.
What is the National Quarterly Pulse Survey?
The NHS National Quarterly Pulse Survey (NQPS) replaces the old Staff Friends and Family Test Survey and complements the annual NHS Staff Survey and monthly NHS People Pulse Surveys.
The primary purpose of the NQPS is to understand the working experience of staff and employee engagement more regularly and in a consistent approach, to support actions for improvement, with the ambition of making the NHS the workplace we all want it to be for all employees and patients.
All NHS Trusts are required to complete a quarterly NQPS in quarters 1, 2 and 4 of each year so it is something that needs to be managed.
The downsides of the National Quarterly Pulse Survey
Unfortunately, in our experience, many NHS organisations find administering multiple surveys a big commitment in terms of time and resource. We know from our NHS clients that the National Staff Survey already takes up a significant amount of time to organise, administer and then analyse the data. Dedicating internal resource to administering additional surveys presents a further challenge on top of this.
The NHS suffers from having too many surveys in play. Running additional monthly and quarterly pulse surveys creates the real risk of survey fatigue amongst employees.
Feedback from our clients indicates that the NHS survey solution is not particularly user friendly.
NHS organisations already find making sense of their employee survey data a big challenge. The format in which the data is made available slows down the process of analysing survey results.
All of which slows down the process of taking action to address the issues identified in the surveys.
We provide a better, more cost-effective alternative to the National Quarterly Pulse Survey
The good news is that each NHS organisation can choose how it administers its own Quarterly Pulse Survey.
Employee pulse surveys are a powerful way to help organisations improve employee engagement, but they need careful thought when it comes to their design and implementation to ensure that they enable you to measure the impact of your engagement initiatives.
We have lots of experience of designing employee pulse surveys so can help you design an effective alternative to the NHS Quarterly Pulse Survey.
We can take away the hassle of administering and reporting each Quarterly Pulse Survey. We can make accessing your survey data much quicker and easier.
Our service will help you focus on taking action rather than getting bogged down in data analysis.
Quarterly Pulse Survey design and administration
We help you get your NHS Quarterly Pulse surveys up and running quickly and cost-effectively.
Tailored NQPS design
In addition to the mandatory Quarterly Pulse Survey questions we can include any additional questions that you would like.
All you need to do is take care of your internal comms and we will do the rest.
Fully managed service
We know that you’re mega busy so we support you with our expertise and save you time by managing the whole process for you.
Why do the work yourself when we can do it for you?
Easy to complete
Our quarterly pulse surveys are fully mobile optimised making it easy for people to complete them whenever and wherever they want.
We can issue survey invites via email, SMS or QR code (which works really well where you do not have personal email addresses and where staff are not deskbound).
Intuitive analysis and reporting
Our survey platform makes analysing your NQPS data really easy.
We know that pulling NQPS data together and analysing it takes time and resource and, let’s face it, most of us have other more pressing things to do.
We can even import any historical survey data you might have. For instance if you have an existing survey running (using something like SurveyMonkey), you can use our platform to seamlessly switch over to begin viewing and interrogating that data through our reporting dashboard.
NQPS reporting made easy
We provide you with the data you need at the end of each survey ready to submit to the SDCS (Strategic Data Collection Service).
We also provide you with a summary presentation that you can give to your Board.
Intuitive analysis
Our employee survey platform has a ready made web-based reporting dashboard, which gives you instantaneous real-time access to your NQPS survey data.
Easily compare scores between surveys and slice and dice the data based on survey demographics.
Our survey platform brings your data to life
Playing around with your NQPS survey data is highly intuitive and makes slicing and dicing your data significantly quicker and easier than using Excel or other business intelligence software.
With multiple charting options and preset analysis already built in, our reporting dashboard really helps bring your survey data to life.
From insight to action
Data means nothing if you don’t take action as a result. Our survey platform will enable you to move from insight to action in three key ways:
Users can access survey data for their part of the business
We can provide your users access to their own survey dataset(s) so they can access and play around with all of their NQPS survey data. This greatly increases the level of ownership and accountability for doing something with the survey data. Users are often the HR team, but they can also be operational managers. We provide familiarisation training to users, supported by 'how to' videos and ongoing support.
Flexible reporting
Creating reports is really quick and easy through our reporting dashboard - whatever you see on screen you can add to a report. Users can create as many ad-hoc reports as they want, as often as they want, for no extra cost.
Inbuilt action planning
Our exit survey reporting dashboard has comprehensive action planning functionality built in making it easy to define actions, assign responsibility and monitor progress.
The whole team at Realworld offer an intelligent insight into our employee experience. Since working with Realworld our employee engagement has risen and we have been able to make positive changes within the workplace which mirrors our employee voice. The data/feedback Realworld has provided us has enriched our business performance. I would recommend them wholeheartedly.
Carlie O'Hare, Retention Lead, Maidstone and Tunbridge Wells NHS Trust
Paul attentively listens and understands your needs, offers insight and expertise and tailors work to a high specification. I couldn't recommend someone more highly.
Robert Fordham, Head of Staff Experience, East Kent Hospitals University NHS Trust
Want a better solution for your NQPS survey?
Try as hard as we might there are bound to be questions that you might still have so feel free to get in touch and see how we can help.